Product Alert

• What is Product Alert?
• What are the features of Product Alert?
• Why should I subscribe to Product Alert?
• What information will I see in my Product Alert?
• How do I view the product categories I have selected?
• How do I add product categories?
• How do I remove product categories?
• Why I can not receive e-mail alerts?
• Why did the products from one months ago disappear from my Product Alert online?
• Why do I receive so many e-mail alerts?

What is Product Alert?

Product Alert is a FREE service that you get when you register with PetsGlobal.com. It collects all the latest products and news relating to the product categories of your choice, and lists them by category. Product updates are listed for 30 days from the day it was posted online.
You can receive Product Alert e-mails to conveniently remind you when new products, in the product categories you choose, become available online.

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What are the features of Product Alert?

Product Alert main page(s)
Lists your product updates by categories, and new articles related to the categories of your choice. This feature allows you to:
• Send inquiries
• Add products to your Inquiry Basket
New Alert
Allows you to add the product categories that you would like to receive alerts on by using the "keyword search" or "search by category" method

Edit Alert
Gives you a list of all the product categories you have selected, and allows you to remove those that you are not interested in anymore

Alerts Settings
Provides you with the types of information you can receive in your e-mail alerts. With this feature, you can:
• Select the type of information you want
• Temporarily stop receiving e-mail alerts

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Why should I subscribe to Product Alert?

With this service, you spend less time sourcing because you define the product categories that you would like to get updates on. You receive these updates direct to your inbox, conveniently reminding you whenever products in the categories of your choice go online. From these e-mail alerts, you can go directly to your Product Alert online, where updates are organized by category, making sourcing more efficient.
When you subscribe to Product Alert, you get the advantage of simply waiting for new information to come in.

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What information will I see in my Product Alert?

There are 2 types of information you can receive:
a. New products - notifies you when new products matching your chosen categories go online
b. News - informs you of the latest industry reports and articles relating to the product categories of your choice

You can choose to receive one or both types of information by clicking on the Alert Settings link in the left navigation bar.
To view the type(s) of Product Alert you signed up for, click the Alert Settings link in the left navigation bar.

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How do I view the product categories I have selected?

Click the Edit Alert link in the left navigation bar. After viewing your selection, you can remove product categories right on this page, or add categories by selecting the Add Categories link from the left navigation bar.

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How do I add product categories?

Click on any of the product categories under the New Alert section. A page containing sub-categories will appear. Please continue to choose sub-categories until you reach the page with checkboxes beside the product categories. Select the categories that you want to receive e-mail alerts on and click "Add to Alert".

You can also add categories by keyword. Type in the product you are searching and click "Search". Related product categories will appear. Check the boxes beside the categories that you want to receive e-mail alerts on and click "Add to Alert".

If you are logged in, you can also add categories while searching for products.

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How do I remove product categories?

1. Click the Edit Alert link.
2. Select the product categories that you are not interested in anymore.
3. Click Remove.

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Why I can not receive e-mail alerts?

Here are the possible reasons:
No product categories selected
Check your Edit Categories page, are there any product categories listed? You need to have at least 1 product category to start receiving e-mail alerts. If none are listed:
1.Click the Add Categories link in the left navigation bar.
2.Choose the product categories that interest you by using the keyword search or search by category method.
E-mail alert suspended
If there are product categories listed in your Edit Categories page, you may have suspended all your e-mail alerts. Select Alert Settings from the left navigation bar to check if you have suspended your e-mail alerts.

To undo suspension:
1. Click the Alert Settings link in the left navigation bar.
2. Select the type of information you want to receive in your e-mail alerts.
3. Click Update to start receiving e-mail alerts again.
Wrong e-mail address
If both cases above do not apply, go to your User Profile page and check if the e-mail address is correct.

For other cases, please go back to the site and use the Contact Us form online for further assistance.

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Why did the products from two months ago disappear from my Product Alert online?

Product information will only be stored for 30 days from the day it was posted online.

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Why do I receive so many e-mail alerts?

You have chosen too many product categories. The more product categories you select, the more e-mail alerts you receive.
To reduce the amount of e-mail alerts you receive, select the Edit Categories link in the left navigation bar and remove the product categories that do not interest you.

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