Login & Password

• What can I do if I forget my password?
• What can I do if I forget my Member ID and password?
• How can I change my password?
• Why am I having problems signing in?
• How can I keep my account secure?
• What is a cookie error?
• What can I do about a cookie error?

What can I do if I forget my password?

To obtain your　password, simply take the following steps:

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What can I do if I forget my Member ID and password?

If you forget your PetsGlobal.com Member ID, please provide us with your registered email address and as much as possible of the other information you gave during registration, such as company name, contact name, telephone number, and so on. This will enable us to verify your identity.
You can mail your request to customer service.
Once your identity is verified, your Member ID will be sent to your registered email address.

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How can I change my password?

To change your password, please take the following steps:
1. Login at User Profile with your current password;
2. Click "Change Password" in "User Profile."
3. Input your current password in "Old Password" and then input and confirm your new password.
4. Submit when done.

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Why am I having problems login?

If you receive an error message when login, please check for the following possible causes:

1. You have entered an invalid password.
Make sure that you have not included any blank spaces after your Member ID or password.

2. Internal server error.
The error message "Internal server error" generally indicates a temporary network jam or server reboot. Please close all browser windows and re-start your computer. Sometimes an "internal server error" may be caused by a browser problem on your computer if you use a browser other than IE and Netscape.

3. Cookie error.
If a cookie error occurs, you can take the following steps to solve it:

1) Internet Explorer 6.0 Click "Tools/Internet Options"; Click "Delete Cookies" & "Delete Files"; Click "Security," and set as 'Default" Click "Privacy," and set as "Medium"

2) Internet Explorer 5 Click "Tools/Internet Options"; Click "Security"; Click "Internet Zone"; Select a security setting other than "High" -or- Click "Custom Level", scroll to "Cookies," and then click "Enable" for both cookie options.

3) Internet Explorer 4.x Click "View", and then "Internet Options"; Click "Advanced"; Scroll to "Security"; Under "Cookies", click "Always accept cookies."

4) Netscape Communicator 4.X Click "Edit", and then "Preferences"; Click "Advanced"; Check "Accept All Cookies."

If you are still unable to solve this problem, please try to find the directory where your system is installed, e.g. C: Windows; then go to sub-directory "Cookies" and "Temporary Internet Files"; then delete all files named "Cookies".

Please reset your computer when you have finished.

4. Your account has been disabled. If you see this message then your account has been disabled due to inactivity or other cause, as explained in our service terms. For assistance, please contact Customer Service.

5. The page takes a long time to open.
This might be because of a temporary network jam or server reboot. We suggest that you try again later. If the problem persists, please send an email to Customer Service at including the problem URL.

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How can I keep my account secure?

To keep your PetsGlobal.com account secure, please bear in mind the following points:

1.Choose a password that is easy for you to remember but difficult for others to guess. Passwords are case sensitive and can include numbers and characters (eg: a1d2c6b) .
2. Change your password when necessary. If at any time you become concerned about the security of your password, you can always change it online. For more information about how to change your password, please read "How can I change my password?"

3. Always sign out completely. If you use a public or shared computer, it's important that you always sign out completely at the end of each session by clicking the "Login Out" link. Doing this will remove the possibility that another person could use the same computer to view the contents of your account.

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What is a cookie error?

As with many websites, your browser must support cookies to enable you to login at PetsGlobal.com and make use of many of the site features.

A cookie in the Internet world is a small piece of information stored by your browser (Internet Explorer, Netscape) that helps websites to keep a record of users. PetsGlobal.com uses cookies to allow members to get to the information they want as quickly as possible when they use our website, and to relieve you of the necessity of login each time you move to a new section of the site.

If cookies are not accepted by your browser setting, this may change your current login status and cause cookie errors as you navigate around the site.

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What can I do about a cookie error?

If a cookie error occurs, you can take the following steps to solve it:

1) Internet Explorer 6.0 Click "Tool/Internet Options"; Click "Delete Cookies" & "Delete Files"; Click "Security," and set as "Default"; Click "Privacy," and set as "Medium;

2) Internet Explorer 5 Click "Tool/Internet Options"; Click "Security"; Click " Internet zone"; Select a security level other than High. -or- Click "Custom Level", scroll to "Cookies ", and then click "Enable" for both cookie options.

3) Internet Explorer 4.x Click "View," and then "Internet Options"; Click "Advanced"; Scroll to "Security"; Under "Cookies", click "Always accept cookies."

4) Netscape Communicator 4.X Click "Edit," and then "Preferences"; Click "Advanced"; Check "Accept All Cookies"If you are still unable to solve this problem, please try to find the directory where your system is installed, e.g. C: Windows; then go to sub-directory "Cookies" and "Temporary Internet Files"; then delete all files named "Cookies".

Please reset your computer when you have finished.

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